The Agent’s Agent Pty Ltd (“we,” “our,” “us”) respects your privacy and is committed to
protecting your personal information in accordance with the Privacy Act 1988 (Cth) and
the Australian Privacy Principles (APPs).
1. Information We Collect
We may collect and hold personal information including, but not limited to:
● Name, email address, phone number, and business details provided through our
website, contact forms, Calendly bookings, or HubSpot submissions.
● Information relating to your enquiries and interactions with us.
● Technical information when you use our website, such as IP address, browsertype, and website usage data (via cookies and analytics tools).
2. How We Collect Information
We collect personal information when you:
● Submit an enquiry via our website contact form.
● Schedule an appointment through Calendly.
● Subscribe or interact with communications managed through HubSpot.
● Communicate with us directly by phone, email, or other channels.
● Use our website, which may automatically collect certain technical information.
3. Purpose of Collection
We collect, hold, use, and disclose personal information for purposes including:
● Responding to your enquiries and providing our services.
● Managing appointments and client communications.
● Marketing, promotions, and updates (where you have consented).
● Improving our website, services, and user experience.
● Meeting our legal, regulatory, and compliance obligations.
4. Disclosure of Personal Information
We may disclose your personal information to:
● Service providers and third-party platforms we use (including Calendly, HubSpot,and IT/hosting providers).
● Professional advisors (e.g., legal, accounting, technical).
● Regulators, government authorities, or law enforcement as required by law.
● We do not sell or rent your personal information to third parties.
5. Storage and Security
We take reasonable steps to protect personal information from misuse, loss,
unauthorised access, modification, or disclosure. However, no method of electronic
transmission is completely secure, and we cannot guarantee absolute security.
6. Overseas Disclosure
Some third-party providers we use (such as HubSpot and Calendly) may store or
process personal information outside Australia. By using our services, you consent to
such disclosures.
7. Access and Correction
You have the right to request access to the personal information we hold about you and
to request correction if it is inaccurate, out of date, or incomplete. Requests can be
made by contacting us (see Section 10).
8. Direct Marketing
We may send you direct marketing communications where you have consented, or as
otherwise permitted by law. You may opt out at any time by following the unsubscribe
instructions or contacting us directly.
9. Cookies and Website Tracking
We use cookies and similar technologies to improve user experience, analyse website
traffic, and support marketing efforts. For more detail, see our Cookie Policy.
10. Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or how we
handle your personal information, please contact us at:
The Agent’s Agent Pty Ltd
Email: operations@theaa.com.au
Phone: 0401 059 948
Address: 1024 Ann St, Fortitude Valley QLD 4006, Australia
● We will respond to your query within a reasonable time.
11. Updates to This Policy
We may update this Privacy Policy from time to time. The updated version will be
posted on our website with the effective date.